11j Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 11j ("we", "us", "our") collects, processes, stores, and protects personal data provided by users ("you", "Player") in connection with access to and use of the 11j platform at https://11j.club (the "Platform"). This Policy applies to all players registered on the Platform, including those located in Pakistan and any other jurisdictions from which access is made.

By registering an account on the 11j Platform, you acknowledge that you have read, understood, and consent to the practices described in this Policy. If you do not agree with the terms of this Policy, you should not create an account or continue to use the Platform. This Policy should be read together with our Terms & Conditions, which govern the overall relationship between you and 11j.

2. Data We Collect

11j collects personal data from you in the following circumstances:

2.1 Registration Data. When you create a 11j account, we collect your full name, date of birth, mobile number, email address (if provided), and any other information you voluntarily supply during the registration process.

2.2 Identity Verification Data. To comply with Know Your Customer (KYC) requirements and prevent underage gambling, 11j may collect copies of government-issued identification documents such as a Computerised National Identity Card (CNIC), passport, or other acceptable identification. This applies to all Pakistani players prior to first withdrawal.

2.3 Financial Data. We collect information relating to your deposits and withdrawals, including payment method details (JazzCash wallet number, Easypaisa account number, bank account details), transaction amounts, and timestamps. We do not store full account credentials for third-party payment providers.

2.4 Transactional & Gaming Data. We record your betting history, casino game activity, bonus usage, and account balance changes. This data is used to operate the Platform and resolve any disputes.

2.5 Technical Data. We automatically collect certain technical information when you access the Platform, including your IP address, device type, operating system, browser type, and session data. This data is collected via server logs and cookies.

2.6 Communications Data. If you contact 11j via live chat, email ([email protected]), or any other channel, we retain a record of that communication for service quality and dispute resolution purposes.

3. How We Use Your Data

11j uses your personal data for the following purposes:

• To create, verify, and maintain your 11j account;
• To process deposits and withdrawals in PKR via supported payment methods;
• To provide access to the sportsbook, casino, and all Platform features;
• To verify your age and identity in compliance with applicable regulations;
• To detect and prevent fraud, money laundering, and prohibited conduct;
• To enforce our Terms & Conditions and resolve player disputes;
• To send transactional notifications (account security alerts, withdrawal confirmations, deposit receipts);
• To send promotional communications where you have opted in to receive them;
• To improve Platform performance, user experience, and product offerings;
• To fulfil responsible gaming obligations, including monitoring for problem gambling indicators.

4. Legal Basis for Processing

11j processes your personal data on the following legal bases:

4.1 Contractual Necessity. Processing your registration data, financial data, and gaming activity data is necessary to fulfil our obligations to you under the Terms & Conditions.

4.2 Legal Obligation. Identity verification and KYC data is processed in compliance with applicable anti-money laundering (AML) and responsible gaming obligations.

4.3 Legitimate Interests. Technical data, fraud detection data, and platform analytics are processed on the basis of 11j's legitimate interest in maintaining a secure, well-functioning platform for all players.

4.4 Consent. Promotional communications are sent only where you have provided explicit consent during registration or have opted in via your account communications settings. You may withdraw consent at any time.

5. Data Sharing

11j does not sell, rent, or commercially transfer your personal data to third parties. We may share your data in the following limited circumstances:

• Payment Processors: We share necessary financial data with JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment service providers solely to process your transactions;
• Game Providers: Third-party casino game providers may receive anonymised session identifiers necessary to operate their games within the 11j Platform. Full personal data is not transmitted to game providers;
• KYC & Verification Services: Where identity verification is conducted through a third-party service, your identification documents may be processed by that service under a confidentiality and data processing agreement;
• Legal Authorities: 11j may disclose personal data to law enforcement or regulatory authorities where required to do so by applicable law or valid legal process.

6. Cookies & Tracking Technologies

11j uses cookies and similar technologies (including session tokens, local storage, and analytics pixels) on the Platform. These technologies serve the following purposes:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your 11j account during your session;
• Performance Cookies: Used to measure page load times, identify technical errors, and monitor platform stability. Data collected is aggregated and anonymised;
• Functional Cookies: Used to remember your preferences (e.g. language settings, odds format) between sessions.

11j does not use cookies to build cross-site advertising profiles or to track you on third-party websites. You may configure your browser to reject cookies; however, disabling strictly necessary cookies may impair your ability to log in or use certain Platform features.

7. Data Retention

11j retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law, anti-money laundering regulations, or for the resolution of pending disputes. Specifically:

• Account registration and identity data: retained for a minimum of five (5) years following account closure;
• Transaction records: retained for a minimum of seven (7) years in accordance with standard financial record-keeping requirements;
• Support communications: retained for a minimum of two (2) years from the date of the last communication;
• Technical and session data: retained for up to twelve (12) months for security monitoring purposes.

On expiry of the applicable retention period, your personal data will be securely deleted or permanently anonymised.

8. Data Security

11j implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting internal data access, and regular security assessments of Platform infrastructure.

Whilst 11j takes all reasonable steps to secure your data, no system is entirely impenetrable. In the event of a data breach that is likely to result in risk to your rights, 11j will notify affected players as soon as reasonably practicable in accordance with applicable notification requirements.

9. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by 11j:

• Right of Access: Request a copy of the personal data we hold about you;
• Right of Rectification: Request correction of inaccurate or incomplete personal data;
• Right of Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Restriction: Request that we restrict processing of your data in certain circumstances;
• Right to Object: Object to processing based on legitimate interests, including profiling for responsible gaming monitoring.

To exercise any of the above rights, contact the 11j support team via live chat or at [email protected]. We will respond within thirty (30) days. Identity verification may be required before we can fulfil a data request.

10. Children's Privacy

The 11j Platform is strictly for adults aged 18 years and over. We do not knowingly collect personal data from individuals under 18. If we become aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe a minor has registered on the Platform should contact our support team immediately.

11. International Data Transfers

Due to the international nature of the 11j platform and its underlying technology infrastructure, your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, 11j ensures that appropriate safeguards are in place, including data processing agreements incorporating standard contractual clauses or equivalent protections, to ensure your data receives a comparable level of protection regardless of where it is processed.

12. Changes to This Policy

11j reserves the right to update or modify this Privacy Policy at any time. Material changes will be communicated to registered players via the contact details associated with their account, or by a prominent notice on the Platform, at least fourteen (14) days before the changes take effect. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the 11j data support team via 24/7 live chat available inside your account dashboard, or by email: [email protected]. Response time: within 4 hours (Pakistan Standard Time). Support is available in English and Urdu.